Professional services

Get value faster – with the right support

Implementation, optimisation and specialist services to help teams deliver measurable improvement.

Technology only delivers value when it’s implemented well and used consistently. Elcom Professional Services provides practical support across rollout, configuration, data and reporting and operational adoption. From targeted consulting through to specialist activities such as stocktakes and document exchange support, we help organisations reduce risk, improve consistency and accelerate time to value.

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Implementation and configuration
Set up workflows that match policy and practice.

Adoption and training support
Help teams use the system confidently.

Reporting and insight services
Turn operational data into usable oversight.

Specialist operational support
Support stocktakes and key process improvements.

Tailored solutions
Trusted technology

Elcom’s professional services help teams implement, adopt and improve procurement and inventory processes with less risk. From configuration and training to reporting support and specialist activities, we work with you to deliver practical outcomes and consistent ways of working.

Consulting

Expert professional services to support procurement transformation and operational efficiency.

Supporting services in:

Analytics

Combine disparate data into dashboards for a big-picture view of procurement, inventory and spend management insight.

Supporting services in:

Doc Xchange

Receive, standardise and exchange documents securely across your AP and eTrading processes.

Supporting services in:

Stocktake

Digitise stock counting with barcode/RFID and real-time variance reporting.

Supporting services in:

Who we work with

Supporting essential public services

We work across the public sector, helping organisations manage resources with clarity, compliance and confidence.

Blue light

Operational readiness, assured

Defence

Resilient, secure supply chains

Education

Consolidated spend visibility

Government

Control spend, strengthen governance

Healthcare

Procurement for clinical complexity

Housing

Controlled sourcing, compliant repairs

Justice & prisons

Procurement for secure estates

Private sector

Control and visibility, connected

Transport

Infrastructure and asset integrity

Customer Stories

Real-world results from our clients

Real-world outcomes from organisations delivering essential public services with greater clarity and confidence.

Hospital corridor representing Elcom's healthcare procurement and supply chain technology solutions

Hospital stores with medical supplies representing Elcom's inventory management solutions for NHS trusts

University HospitaL Leicester

Elcom transformed our inventory management, reducing stock holding by over £2 million while improving visibility, releasing clinical time, and strengthening control across our hospitals.

The Trust automated inventory processes, reduced stock holding by over £2 million, reclaimed 2,570 clinical hours, and strengthened forecasting and operational control.

Scottish landscape representing Elcom's long-standing public sector procurement experience in Scotland

Scottish Government building representing Elcom's partnership with Scottish public sector organisations

Scottish Government

Elcom helped deliver a national e-invoicing service that improved efficiency, reduced administrative effort, and created a consistent approach across the Scottish public sector.

Since launching in 2014, the programme has processed over 172,000 invoices and delivered more than £2.3 million in transactional efficiency savings across public sector organisations.

Humankind service environment representing Elcom's procurement support for charitable organisations

Humankind team representing Elcom's procurement and inventory management solutions for the charity sector

Humankind

By implementing Elcom’s MultiQuote solution, Humankind automated regulated spend processes, ensuring legislative compliance while reducing manual administrative burden across the organisation.

Supporting an organisation whose services reach more than 90,000 people, this shift has helped Humankind maximise value for money and re-invest funds into services.

Bolton Town Hall representing Elcom's procurement solutions for local government councils

Medical supplies in hospital stores representing Elcom's inventory management solutions for NHS trusts

Bolton Council

Bolton Council partnered with Elcom to modernise community equipment services, reducing manual administration and improving stock visibility, tracking and order processing.

Used across a service managing 21,000 equipment items and more than 11,000 delivered orders, the system improved tracking, transparency and day-to-day operational efficiency.

Wales landscape representing Elcom's public sector procurement solutions across Wales

Hospital ward representing Elcom's healthcare procurement and inventory management solutions

NHS Wales

By adopting Elcom’s integrated sourcing suite, procurement teams strengthened compliance and transparency while managing complex sourcing requirements more efficiently across Health Boards and Trusts.

The approach supported Welsh suppliers, helped keep 25% of 2023 expenditure within Wales and delivered more than £1 million in reported avoided costs.

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