Professional services
Get value faster – with the right support
Implementation, optimisation and specialist services to help teams deliver measurable improvement.
Technology only delivers value when it’s implemented well and used consistently. Elcom Professional Services provides practical support across rollout, configuration, data and reporting and operational adoption. From targeted consulting through to specialist activities such as stocktakes and document exchange support, we help organisations reduce risk, improve consistency and accelerate time to value.
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Implementation and configuration
Set up workflows that match policy and practice.
Adoption and training support
Help teams use the system confidently.
Reporting and insight services
Turn operational data into usable oversight.
Specialist operational support
Support stocktakes and key process improvements.
Tailored solutions
Trusted technology
Elcom’s professional services help teams implement, adopt and improve procurement and inventory processes with less risk. From configuration and training to reporting support and specialist activities, we work with you to deliver practical outcomes and consistent ways of working.
Consulting
Expert professional services to support procurement transformation and operational efficiency.
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Supporting services in:
Analytics
Combine disparate data into dashboards for a big-picture view of procurement, inventory and spend management insight.
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Supporting services in:
eTrading
Receive and exchange standardised documents securely across procurement, finance and supply chain e-trading processes.
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Supporting services in:
Stocktake
Digitise stock counting with barcode/RFID and real-time variance reporting.
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Supporting services in:
Who we work with
Supporting essential public services
We work across the public sector, helping organisations manage resources with clarity, compliance and confidence.
Customer Stories
Real-world results from our clients
Real-world outcomes from organisations delivering essential public services with greater clarity and confidence.
University HospitaL Leicester
Elcom transformed our inventory management, reducing stock holding by over £2 million while improving visibility, releasing clinical time, and strengthening control across our hospitals.
The Trust automated inventory processes, reduced stock holding by over £2 million, reclaimed 2,570 clinical hours, and strengthened forecasting and operational control.
Scottish Government
Elcom helped deliver a national e-invoicing service that improved efficiency, reduced administrative effort, and created a consistent approach across the Scottish public sector.
Since launching in 2014, the programme has processed over 172,000 invoices and delivered more than £2.3 million in transactional efficiency savings across public sector organisations.
Humankind
By implementing Elcom’s MultiQuote solution, Humankind automated regulated spend processes, ensuring legislative compliance while reducing manual administrative burden across the organisation.
Supporting an organisation whose services reach more than 90,000 people, this shift has helped Humankind maximise value for money and re-invest funds into services.
Bolton Council
Bolton Council partnered with Elcom to modernise community equipment services, reducing manual administration and improving stock visibility, tracking and order processing.
Used across a service managing 21,000 equipment items and more than 11,000 delivered orders, the system improved tracking, transparency and day-to-day operational efficiency.
NHS Wales
By adopting Elcom’s integrated sourcing suite, procurement teams strengthened compliance and transparency while managing complex sourcing requirements more efficiently across Health Boards and Trusts.
The approach supported Welsh suppliers, helped keep 25% of 2023 expenditure within Wales and delivered more than £1 million in reported avoided costs.
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